Lenz GmbH Policies for its NMRA DCC Products

Obtaining support for your Digital plus by Lenz NMRA DCC products.

Your first line of support is through your Digital plus dealer. We design our products to provide exceptional quality, value, performance and true compatibility and we test all product before it leaves the factory. We believe strongly in the concept of independent testing and are a strong supporter of the NMRA C&I process. While we do our utmost to achieve 100% compatibility with other DCC manufacturers compatibility problems sometimes still occur. Our compatibility problem list is provided to assist you with multi manufacturer issues. When you need additional assistance you can obtain it through one of our world wide warranty and support centers.

In North America	In Europe
Lenz Agency of North America PO Box 143 Chelmsford, MA 01824 ph: 978 250 1494 fax: 978 455 LENZ email: support@lenz.com North American Feedback Form	Hüttenbergstraße 29 35398 Gießen, Germany Hotline:+49 ( 0)6403 900 133 Fax: +49 (0)6403 900 155 email: info@digital-plus.de European Feedback Form
In the UK	In Australia
MacKay Models 38 Pld Sneddon Street PA3 2AL Paisley/ Scotland GB +44 141 887 97 66 email; kenmackay@mackaymodels.co.uk UK Feedback Form	T.E.S. Wholesalers PTY. LTD Peter McDonald 13L Yarrandale Road Dubbo, NSW. Australia Phone 0061 02 6884 9944 Fax 0061 02 6884 9933 email: teswholesalers@ozemail.com.au Australian Feedback Form

On the Internet

The following information is provided to assist you in the unlikely event that you ever have problems with the proper operation for any of your Digital plus by Lenz NMRA DCC equipment.