Warranty
Provisions for
Digital plus Products
Warranty Statement:
- Lenz GmbH does everything it can do to ensure that its products are free from defects
and will operate for the life of your model railroad equipment. From time to time even the
best engineering products fail either due to a faulty part or from accidental mistakes in
installation. To protect your investment in Digital Plus products. Lenz GmbH offers a very
aggressive 10 year Limited Warranty.
Year One:
- A full repair or replacement will be provided to the original purchaser for any item
that that has failed due to manufacturer defects or failures caused by accidental user
installation problems. Should the item no longer be produced and the item is not
repairable, a similar item will be substituted at the manufacturers discretion. The user
must pay for shipping to an authorized Lenz GmbH warranty center.
Year 2 and 3:
- A full replacement for any item will be provided that has failed due to manufacturer
defects. If the failure was caused by accidental user installation or use, a minimal
service charge may be imposed. Should the item no longer be produced and the item is not
repairable, a similar item will be substituted at the manufacturers discretion. The user
must pay shipping to and from the authorized Lenz GmbH warranty center during this portion
of the warranty period.
Year 4-10:
- A minimal service charge will be placed on each item that has failed due to manufacturer
defects and/or accidental user installation problems. Should the item no longer be
produced and the item is not repairable, a similar item will be substituted at the
manufacturers discretion. The user must pay shipping to and from the authorized Lenz GmbH
warranty center during this portion of the warranty period.
This warranty is not valid if the user has altered, intentionally misused the
Digital Plus product, or removed the products protection, for example the heat shrink from
decoders and other devices. In this case a service charge will be applied for all repairs
or replacements. Should the user desire to alter a Digital Plus Product, they should
contact Lenz GmbH for prior authorization. Warranty is only good for two times
on the same locomotive.
Please contact an authorized Lenz GmbH warranty center for a Return Authorization
Number and specific instructions and current service charges prior to returning any
equipment for repair.
Note: A small service charge will be imposed if a product is sent back for
warranty repair that is found to be in working order if the user has not obtained a Return
Authorization Number prior to shipping the product.
Please call or fill out completely the Warranty
return form and send to The Lenz Repair Service in the US.
Remember to call or email to obtain your RA#.
Copyright 1995-2002 by Lenz Elektronik, GmbH. All Rights Reserved
This page was designed by Debbie Ames, owner tttrains